Have a Look on Some of Auxilium Customer Support Software Features
Tickets
Allow your customers to create public and private tickets and easily assign them to any of your support agents.
Knowledge Base
Provide a perfect explanation about the basic features & queries to the customers and settle the doubt beforehand by creating articles and open tickets.
Canned Response
It helps to simplify dealing with repetitive questions. Every agent can use predefined articles to speed up the response time.
Envato Integration
Allow your customers to connect with their Envato account for better support experience and easier purchase code and support verification.
Categories
Create multiple categories to support different items or import directly from envato market.
Multiple Agents
Create multiple agents and assign them specific categories.
Email Notifications
Auto email notifications when a new ticket create, new conversation added & change ticket status.
Customizable
Fully customizable software for customer's specific requirements.
